GO POTATOES is an independent personal shopping platform founded by Tom & Wendy in West Auckland in April 2023. Our goal is simple: to bring the incredible value of bulk-buy retailers and major supermarkets directly to you. We believe you shouldn't have to pay steep annual membership fees or spend hours driving just to get great deals on premium groceries. As your personal shoppers, we give you access to thousands of top-quality products from New Zealand's leading big-box retailers and grocers. No memberships, no massive carts, no hassle—just fantastic products delivered straight to your doorstep.

Go Potatoes makes shopping easy. After placing your order from our online store, we will shop, pack and send your items. You just relax and your order will arrive at your door via our courier partners (NZPOST, Amarex, PostHaste)

We want to make pricing easy and simple to understand. All costs — products and shipping delivery— are automatically calculated at checkout before payment.

For most items, our fulfilment timeframe is 1-3 days to get your order picked and packed into a parcel for courier. However, some hard-to-find items may take slightly longer, as our personal shoppers may need to visit multiple supermarkets to complete your order.

Once your order is ready to dispatch, you'll receive a parcel tracking link automatically from our system. For more details about the target delivery timeframe from different courier companies (ie. NZ Post, Amarex or PostHaste), please refer to their official website for real-time information.

You can update or cancel your order as long as your shopper hasn’t started shopping.

Once an order has been picked up by our personal shopper, we won't be able to update or cancel it.

Feel free to contact our friendly team at ask@gopotatoes.co.nz for assistance.

When an item is out of stock at the store, our team will follow the instructions you set at checkout (do not replace, replace with a substitute, or any custom instructions you've left for the order).

If you choose 'Do not replace', any balance will be refunded to your original payment method (credit card or bank account).

As personal shoppers, we don't pre-stock products at our end. Instead, we shop when we receive your order. We're proud of our high fulfilment rate, though there's still a chance an item may be unavailable when our team picks your order. Then our team will follow your instructions for the order to either skip or replace the item with a substitute.

To avoid disappointment, send a product enquiry to ask@gopotatoes.co.nz and our team can manually check stock availability for you.

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely at Shopify and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.